When a Medicaid Discharge is booked, the trip is pushed to the appropriate Medicaid Broker within 10 minutes.
After Ride is Booked:
- Transportation Status will be Brokered
- Authorization Status will be Authorizing
- Pickup time will show the time requested by the Care Coordinator
If More Information is Needed:
- Transportation Status will be Brokered
- Authorization Status will be Info Needed
- Pickup time will show the time requested by the Care Coordinator
If an Authorization is Denied:
- Transportation Status will be Brokered
- Authorization Status will be Auth. denied
- Pickup time will show the time requested by the Care Coordinator
If the Trip is Authorized:
- Transportation Status will be Brokered
- Authorization Status will be Authorized
- Pickup time will show the ETA range or time that was provided by the Broker
You will also see the following updates in the portal if you click on the trip in the dashboard:
- Authorization Status marked as Authorized
- Authorization #
- Broker Name & Phone Number