The Lifecare portal uses Google Maps to verify locations and guide drivers to the appropriate pickup and drop-off points. Occasionally, Google Maps does not recognize a given address, and it will come through as "Invalid" in the portal.
To resolve this issue, you should:
1. Confirm you've typed in the correct address (spelling, inclusion of "north/south", etc.)
2. On the map, click on a nearby location (building, monument, etc.) that is recognized by Google Maps
3. Type this address into Address Search Bar in Lifecare
4. Without changing the address in the search bar, drag the red pin to the desired pickup/drop-off location on the map
A valid address should do populate in the search bar, allowing you to continue with the ride booking process.
If your organization needs a specific location mapped for future use, email support@lifecare.com and we will help get it set up for you.