What notifications will I receive for insurance-paid trips?

After booking an insurance-paid trip, you will receive a notification when:

• The transportation company is assigned, running late, or changed
• The dispatcher cancels a ride
• Lifecare cancels a ride
• The authorization status is updated for the ride. This includes:
  1. When an authorization is complete
  2. When a ride needs more information to be authorized
  3. When an authorization is denied
     
• The ETA window is provided or updated for Medicaid rides

You can be notified via email, text, or auto-voice call. You will be asked to specify your notification preference during the ride booking process (Step 5).

You can also view a complete list of notification types during Step 5 of the booking process. Click the icon that says What to Expect to understand when you will be notified about a ride.