Financial Access Unit
The Financial Access Unit will verify insurance coverage and benefits for patients who have been scheduled for a procedure or hospital stay. The Financial Access Unit also works directly with physicians’ offices and insurance companies to confirm that all required referrals and authorizations have been approved prior to a patient’s visit. Contact the Financial Access Unit at 617-726-6828 if you have any insurance authorization questions or concerns.
Patient Financial Services
Mass General offers several programs for patients who are underinsured or who do not have any insurance coverage. Patient Financial Services provides counselors who can assist patients with applying for state-funded programs such as MassHealth and Free Care Programs. Counselors are available who specialize with outpatients, inpatients, and emergency room visits. Patient Financial Services is located on the main campus in the Outpatient Registration Department or on the ground floor of the Wang Ambulatory Care Center. To speak with Patient Financial Services, call 617-726-2191.
Admitting Office
The staff in the Admitting Office notifies insurance companies of a patient’s pending surgery or hospital admission to obtain prior approval. During this process, someone from the admitting office will contact patients to ensure any necessary information has been received. If you have any questions concerning this process, please call the Mass General Admitting Office at 617-726-3393.