Steps
- Schedule your visit via MyChart or by calling our scheduling center.
- Follow the instructions in your email to generate your AppointmentPass.
- Print your AppointmentPass barcode –or– use the barcode from your AppointmentPass email from your mobile device. Don't have a barcode? You can also walk-in and enter your demographic information into the kiosks.
- Stop at the AppointmentPass kiosks in the lobby to scan your bardcode or type in your information and check-in for you Appointment.
- Head to your doctor's office waiting room to be called.
Locations
AppointmentPass locations continue to expand across our locations. Look for a kiosk at your place of healthcare.
FAQ
Need help with AppointmentPass? Email CCAP@ccf.org
What is AppointmentPass?
AppointmentPass self-service electronic kiosks give Cleveland Clinic patients a way to quickly, easily and privately check in for their appointments.
Where are the AppointmentPass kiosks?
Look for AppointmentPass kiosks in the main lobby or patient waiting areas of Cleveland Clinic facilities that offer this service. AppointmentPass currently is available at many of our Family Health Centers. We will be expanding this service to all Cleveland Clinic locations.
How do I check in using the AppointmentPass kiosk?
You can manually check in by entering your name, date of birth and zip code to begin your self-service check in. If prior to your appointment you printed your unique AppointmentPass bar code that you received via email, you may scan it at the kiosk. Also, you have the option to scan your AppointmentPass bar code directly from your mobile device to begin your self-service check-in. An attendant will be available to assist you when using the AppointmentPass kiosk.
How do I get a Barcode?
Schedule your appointment as you always have. If you are scheduling a visit at one of the AppointmentPass-equipped facilities, your scheduler will ask you to provide your email address. You will receive an email with a barcode that can be printed out before your appointment or it can be saved electronically for use on your mobile device. Present the barcode at your scheduled visit. Your barcode is good for all participating locations and visits.
Why do I need to provide my email address?
Cleveland Clinic will send you an email with instructions on how to securely verify your identity and generate your unique barcode.
Do I still need to bring my health insurance card?
Yes. During your self-service check-in process, you will be prompted to show your insurance information using the camera built into the AppointmentPass kiosk to capture an image of your card. You will need to capture an image of your insurance card and photo ID when you first use the AppointmentPass kiosk, and then once every 90-days thereafter.
What if I have a co-pay?
If you have a co-pay for your visit you will be prompted to complete payment. You can pay with debit/credit card for Visa, MasterCard, Amex, Discover, FSA, HRA and HSA cards. If you prefer to pay with check or cash you will be directed to go to the front desk to complete payment.
How long does self-service check-in take?
You should be able to complete your check-in within a few minutes. As with the traditional check-in process, Cleveland Clinic suggests you arrive 15 minutes prior to your appointment time. You can use the AppointmentPass kiosk to check-in up to 90 minutes before and 10 minutes after your scheduled visit time.
What if I have to complete a health questionnaire my visit?
If you are required to complete a health questionnaire for your visit you will receive instructions to proceed to the front desk after you have checked in using the AppointmentPass kiosk. If you completed your questionnaire at home, AppointmentPass will direct you to your department waiting area after check-in.
Is AppointmentPass secure?
Yes. You use a secure website to generate your AppointmentPass bar code. The information you enter at the AppointmentPass kiosk remains on an internal Cleveland Clinic network. Plus, you maintain greater privacy by not having to discuss any sensitive information in a waiting room where others may over hear.
What if the AppointmentPass kiosk is down when I arrive?
If you are unable to access AppointmentPass for any reason, you may proceed to the department check-in desk for assistance or you may complete your registration at the centralized check-in desk (available at some locations).
When can’t I use the kiosk for my visit?
There may be situations when you cannot use the AppointmentPass kiosk to check-in for your visit and you will be directed to the front desk. Some examples are: you need to see a Patient Financial Advocate; you need to update your MSPQ; incomplete insurance information; too early; too late; invalid department.
What happens if I have multiple appointments in one day?
Patients can check in for multiple appointments at the kiosk if the appointment times are within one hour of each other and at the same location. If appointments are further than one hour apart patients are encouraged to return to the Kiosk to check in for additional appointments. If this is not convenient you may stop at the check-out desk after their first appointment or check in with the Patient Service Representative at the designated department desk for your next appointment.